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- Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
- Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
- Assist in IT-related projects such as system upgrades, migrations, and the implementation of new tools or technologies, ensuring smooth integration with existing systems.
- Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.
- Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
- Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.
- Familiarity with data centre operations, including environmental monitoring, power management, and safety protocols.
- Experience in a manufacturing environment is a plus, but not required.
- Free on-site parking for convenience.
- 25 days of annual leave, plus bank holidays.
- Cycle to work and electric car schemes.
- Life insurance cover.
- Employee discount program for savings with top retailers.
- Access to professional development and training opportunities to help you grow your career.
