IT Support Engineer

Parkside Office Professional

Posted a day ago, valid for 22 days

Ivybridge, Devon PL210LE, England

Full Time

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Sonic Summary

The IT Technician position is located in South Devon and requires an on-site working style.
The role is a 2nd Line Support Technician focused on resolving complex IT issues escalated from the 1st line team.
Candidates should have experience in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting.
A competitive day rate will be offered for this contract role, which falls inside IR35 regulations.
Applicants should have prior experience in providing advanced technical support, ideally with at least 2 years in a similar role.

IT TechnicianLocation: South DevonWorking Style: On-site Contract: Competitive Day Rate / Inside IR35Join Our Team:As a 2nd Line Support Technician, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team. This includes troubleshooting hardware, software, and network problems to ensure the efficient and reliable operation of networks, data centers, servers, and storage systems.Key Responsibilities:

Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.

Your experience:

Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.

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