Business Support Analyst

Overview

A Business Support Analyst (BSA) is responsible for analyzing business needs, identifying opportunities for improvement, and providing data-driven solutions. They act as a bridge between stakeholders and technical teams to ensure business objectives are met efficiently.

Key Responsibilities

• Requirement Gathering & Analysis: Work with stakeholders to understand business needs and translate them into functional requirements.

• Process Improvement: Analyze existing business processes and recommend improvements to enhance efficiency and productivity.

• Data Analysis & Reporting: Collect and interpret data to support decision-making and strategy development.

• Stakeholder Management: Collaborate with various departments, including IT, finance, and operations, to ensure alignment on project goals.

• Documentation: Prepare business requirement documents (BRDs), user stories, process flow diagrams, and reports.

• Technology Implementation: Work with IT teams to implement software solutions, ensuring they align with business needs.

• Risk Assessment: Identify potential risks in projects and propose mitigation strategies.

• User Testing & Training: Assist in testing new systems and provide training to end-users.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Finance, IT, or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in data analysis tools (Excel, SQL, Power BI, Tableau).
•Knowledge of project management methodologies (Agile, Scrum, Waterfall).
• Experience with business process modeling and requirement documentation.

Preferred Experience

• 2+ years of experience in a Business Analyst or similar role.
• Familiarity with ERP, CRM, or business intelligence systems.
• Industry-specific knowledge (e.g., finance, healthcare, retail, IT).