Customer Service Advisor

Tailored Recruitment Consultancy are working with a leading employer in North Bradford to recruit an experienced Customer Service Advisor.

Reporting into the Customer Service Manager your responsibilities will involve

• To process daily shipments through our ERP system and ship / invoice goods

• Create returns / replacements through the ERP system

• Log and pick up customer complaints through the systemand ensuring complaints are acknowledged / completed within a timely manner

• To liaise with manufacturing teams to progress orders on customers behalf.

• Assist and Lead various weekly update calls with Customers

• Cover incoming business calls coming into the Site

• Prepare all export documentation / certification relevant to shipments

• General admin duties i.e. word / excel / outlook

• To support & assist Quality department with documentation and general admin when required

• Encourage good customer relationships throughout the team

• To become multifunctional within the Customer Service team in order to provide cover / or assistance where necessary.
• Any other duties within the Customer Service team

The Person

Experienced in a busy customer service role

Ability to prioritise workload

Strong MS Skills