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Role: Customer Service Advisor
Location: Keighley
Salary: £25,000pa - plus bonus
Hours: Monday- Friday 8.30am- 5.30pm
About the Role:Our client is seeking a Customer Service Advisor to join their dynamic team. In this role, you will support warehouse operations by providing professional, efficient, and timely assistance to clients and customers.
Key Responsibilities of the Customer Service Advisor:
- Act as the primary contact for customer enquiries via phone and email.
- Process, track, modify, and update customer requests efficiently.
- Work closely with other departments to ensure timely issue resolution.
- Provide professional and courteous responses to customer concerns.
- Escalate complex issues to the relevant teams or management as needed.
- Handle emails and support tickets using internal systems.
- Keep accurate records and document all customer interactions.
Skills & Experience required:
- Strong interpersonal and active listening skills, maintaining composure under pressure.
- Excellent problem-solving skills, with the ability to prioritise tasks effectively using initiative.
- Capable of working independently while fostering teamwork.
- Collaborative team player with a flexible and adaptable approach.
- Outstanding written and verbal communication skills.
- Ability to work seamlessly across teams and departments with a proactive mindset.
- Proactive and self-motivated with strong time management abilities.
- IT Skills including: Microsoft Word and Excel.
- Previous customer service experience is beneficial but not essential.
What's on offer:
- £25,000 pa
- plus annual bonuses
- Free parking
- working for a company with great heritage
- opportunity to work in a fast paced and dynamic team
If you are an experienced Customer Services advisor looking for a new challenge, apply today !
Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
