Customer Service Assistant

Job Overview

We are seeking aCustomer Service Advisor (CSA)to join our team. In this role, you will be a key support in our warehouse operations, ensuring that our clients and customers receive professional, efficient, and timely assistance. As our company continues to grow, so does our customer base, making this position essential in upholding our high service standards.

Key Responsibilities

• Act as the first point of contact for customer inquiries via phone and email.
• Efficiently process, track, update, and amend customer requests.
• Work closely with other departments to ensure prompt issue resolution.
• Provide courteous and professional responses to customer queries and concerns.
• Escalate complex issues to the appropriate teams or managers when necessary.
• Manage emails and support tickets using in-house software.
• Maintain accurate records and ensure all customer interactions are properly documented.

Requirements

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with the initiative to prioritize tasks effectively.
• A proactive and flexible approach to working within a team and across departments.
• Exceptional interpersonal and active listening skills, with the ability to remain calm under pressure.
• Proficiency in Microsoft Office and general PC literacy.
• Ability to work independently while also collaborating as part of a team.
• Previous experience in a customer service role is preferred but not essential.