Customer Service Operator

Swift Placements are working with a family-run company based in Keighley, dedicated to providing high-quality dairy products to the local community. With a strong focus on excellent customer service and sustainable practices, they pride themselves on being a trusted supplier for households and businesses alike. Our client is looking for a Full Time Customer Service Operator to join their team.

Full Time position

Location: Keighley

Based on 40 hours per week over a 2-day 4/5 day working pattern

Please note: You will be expected to work every other Saturday

Working hours: 7:00am- 3:30pm

Starting rate: 12.50 per hour rising to 13.50 after completing probation

500 bonus once probationary period is completed

Key Responsibilities:

Customer Interaction:

• Handle incoming customer inquiries via phone, email, and social media platforms.
• Assist customers with product selection, order placement, and delivery scheduling.

Order Management:

• Process customer orders accurately using internal systems.
• Liaise with the delivery team to ensure timely and efficient service.
• Inputting customer orders onto the system.
• Dataprocessing and elements of inhouse auditing.

Issue Resolution:

• Address and resolve customer complaints or delivery issues promptly and professionally.
• Escalate unresolved issues to the appropriate department when necessary.

Administrative Tasks:

• Maintain up-to-date records of customer interactions and transactions.
• Prepare daily and weekly reports as required by management.

Essential Requirements:

• Excellent communication and interpersonal skills.
• Proficiency in using computer systems, including Microsoft Office Suite and CRM software.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Previous experience in a customer service or call centre role.

• Opportunities for career progression within a growing business.

If you are a candidate looking for a new challenge within a busy Customer Service Department, I would like to hear from you! Please send a copy of your CV to Arsalan swift placementsor alternatively call me on (phone number removed) or (phone number removed) for more information.