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Job description
The Robert Parker Hotel Collection is a small, family-owned group of three hotels spread across Scotland and the north of England. Ednam House, is our stunning 3*, 33-bedroom hotel nestled in 3 acres of the most beautiful picturesque gardens on the banks of the River Tweed. We are undergoing an exciting period of change here and a refurbishment is planned to start in the autumn.
What a place to work!
The Ednam House Hotel team are very close knit, ready to welcome a new Head Chef to drive the kitchen and to produce fabulous food for our guests. In return for your dedication to delivering high-quality service and standards, we offer training, development and progression opportunities in addition to other benefits such as hotel discounts and stays.
up to £42,000 per annum - full time
Benefits include:
Complimentary afternoon tea for two and every year of service
Complimentary lunch or dinner for two and every year of service
One-night complimentary B&B and every year of service (staying in a Robert Parker Collection Hotel)
50% discount on food purchases
20% discount on published spa treatments and products at Doxford Hall
Staff discount card on B&B and DBB stays
28 days holiday pro rata with an additional holiday for long service (2 plus years)
We aim to provide a unique experience by demonstrating a passion for quality service in luxurious surroundings.
Our mission statement is supported by core values which will guide us in our decision-making process and our understanding of the business.
People at our heart
Our people are our greatest asset and we believe in a culture where team members are treated fairly and with respect at all times, working together as a team. We treat our team members exactly as we want them to treat our guests. This culture reinforces our approach to hospitality which is one of warmth, respect and informality and is executed with a high degree of professionalism.
People enjoying their jobs leave a positive and lasting impression on our guests encouraging them to promote us to friends and family and better still, to visit us again.
Food & Drink Champions
Guests can expect consistently and superbly presented food, generous in portions and of high quality, reflecting the best of fresh regional produce when they visit any of our properties. Where possible it is locally sourced and we are knowledgeable about the food we serve and its provenance.
Consistently Impeccable & Personal Service
It must be our primary aim at all times to provide a wonderful experience for all our customers and as such, we never compromise on quality. This has won us an array of awards of which we are incredibly proud. Quality should be reinforced at every touch point for the hotel with impeccable attention to detail from the first viewing of the website through to check out on departure.
An Authority on Our Local Areas
Location is the number one factor in deciding where guests choose to stay. The Robert Parker Hotel Collection properties offer perfect bases to explore some of the UKs most iconic and beautiful scenery. We pride ourselves on being independent authorities in our local areas to provide an individual guest experience. We know the best sites to see and we can promote the best of our locality through our links with other regional businesses.
Dynamic Traditionalists
Our hotels are housed within magnificent buildings with a rich history. The buildings we occupy and the standards we adhere to are underscored by tradition and traditional values, understanding our role as custodians for future generations, but we do not live in the past. Our hotels provide a balance of heritage style and contemporary comfort.
We take responsibility for the impact of our decisions and actions on the local community and environment. We adopt sustainable best practices and engage with new renewable technologies
Who are we looking for?
You will have a deep passion for food and always be excited when you see the reactions of those that you are catering for. As a group, we are passionate about the food we offer, and our guests expect the best when they stay with us. You will be a team leader, keen to see your team members thrive and progress as they love working for you.
You will have an empathy with and understanding of the RPC Group Core Values (above) and have a desire to be the best and to strive for excellence, with a passion for quality. You must have excellent organisational, communication and interpersonal skills to support and work with others from different parts of the hotel.
Of course, a proven ability to work under pressure and to tight deadlines, maintaining attention to detail will be key, as will excellent customer focus and genuine care; proven experience and desire to provide great service to high standards, that include warmth, respect, informality and professionalism. You will be adaptable and flexible to change according to hotel or customer needs but most of all, possess and exercise strong teamworking ability/skills and desire to work together with a team
Main Purpose of Job
Responsible for controlling all aspects of the department daily including stock rotation, ordering and financials to name but a few, and planning for future activities and events.
Maximising sales in the Restaurant, Bar and Events through the production and presentation of consistently and superbly presented food.
