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To join an important public sector client, supporting by managing corporate phone lines and triaging service requests from both internal and external clients.
Key Responsibilities:
- Professionally answer corporate telephone lines and handle caller requests.
- Administer user accounts, perform password resets, and maintain accurate client details.
- Conduct monthly analysis of call stats and service requests for management reports.
- Triage service requests in the operations support resolver queues, ensuring SLA adherence.
- Assist in creating business reports for the Service Desk.
- Run test scripts for ICD system upgrades.
- Support the Operations Support Manager with ad hoc requests.
Knowledge, Skills, and Experience:
- Experience in customer service and administrative roles.
- Proficiency in Microsoft applications (Outlook, Word, Excel).
- Ability to work independently and within a team.
- Basic knowledge of SQL.
- Excellent customer service skills.
- Strong keyboard skills with speed and accuracy.
- Effective communication skills and attention to detail.
Communications and Working Relationships:
- Liaise with support teams, project managers, and client relationship managers.
- Communicate confidently with customers and third-party suppliers to resolve issues and queries.
If you are methodical, detail-oriented, and have a passion for customer service, we want to hear from you!
