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Join a dynamic team and make a difference! We're searching for a motivated Customer Service and Sales Administrator who loves connecting with people and thrives in a fast-paced environment.
As an Internal Customer Service Administrator, you'll be a vital part of the team, providing exceptional support to valued customers and contributing to the growth of the business. Key Responsibilities:
- Customer Focus: Provide intensive customer consulting and support, ensuring their satisfaction.
- Contract Management: Process contracts for new and existing customers, monitor cleaning cloth inventory levels, and enforce pricing.
- Operational Efficiency: Implement cost reduction initiatives and manage customer data.
- Sales & Service Coordination: Sales order processing, collaborate with sales and other departments to ensure seamless customer experiences.
- Proactive Support: Evaluate tour response rates and identify and manage at-risk customers to prevent cancellations.
- Administrative Duties: Document customer data in CRM+, manage business processes, review and correct invoices, and process cancellations.
What You'll Bring:
- Sales Administration experience
- A passion for customer service and a knack for building relationships.
- Strong organisational and planning skills.
- Proficiency in data management and CRM systems.
- An understanding of business processes and financial principles.
- Ability to work independently and as part of a team.
- A commitment to providing exceptional customer experiences.
The Role:
- Salary: £26,000 rising to £27,000 after probation
- 1 day working from home (after probation)
- Hours: 8:00am - 16.30 or 8.30am till 17.00pm (can be flexible)
Apply today!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
