Service Desk Analysts12 month FTC Must be able to start in December 2024Location: Hybrid Working - Remote/2 days per week onsite in Warwickshire (not expensible)Jumar is expanding their Service Desk capabaility; and we're recruiting for customer focused Service Desk Analysts who are Midlands based. These are superb openings to join Jumar on a 12 month fixed term basis, due to increased customer demand in the financial services sector. The roles will be working at our client's impressive HQ site in Warwickshire 2 days per week. Flexibility some weeks is needed and there may also be travel to Jumar offices in Birmingham from time to time.Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have placed on both lists for Great places to work & Best workplaces for Well-being in 2024 and take pride in the work we have put in to creating a positive culture here at Jumar. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.Skills/Experience -

Experience of MS Office & Lotus Notes
Experience in a busy telephone based customer services environment
Commercial experience in a 1st line service desk/helpdesk/technical support role
Professional and polite telephone manner
Proven customer service experience, ideally gained in a busy environment
Demonstrable analytical and problem-solving skills
Knowledge of IT on a professional level
Some Cloud deployment experience would be desirable

We are also happy to consider IT Graduates with strong customer service skills - our client will train the right candidates up on the technical side.If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused.Candidates must be UK based and have the right to work in the UK - unfortunately we are not able to provide sponsorship - please consider this when applying.We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

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