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- Gain knowledge of the company’s products, including the products manufactured in-house.
- Deal with sales enquiries from existing customers and new prospects by understanding the requirement, offering advice on appropriate solutions and providing written quotations using the company’s CRM system.
- Use the quoting system to cost jobs manufactured in-house.
- Proactively follow up on all quotations sent in a reasonable time scale so that the company has the best chance of securing the business.
- Plan and prioritise sales activities using the CRM system to its maximum capability.
- Where relevant, arrange customer site visits to build relationships and development additional business (mainly local companies).
- Process sales orders and raise purchase orders.
- Ensure the development of the contact database, ensuring all relevant fields are completed and that the quality of information continuously improves to assist with account management and targeted direct marketing.
- Assist the Systems team with preparing quotations.
- Help train new members of staff.
- Log non-conformances when appropriate and ensure a good customer outcome.
- Strong work ethic.
- Excellent verbal and written communication.
- Good numerical skills.
- A professional approach to dealing with customers.
- Ability to quickly learn about complex and technical / IT products.
- Ability to multi-task and work under pressure.
- Familiar with Microsoft office and a CRM system.
- Purchasing / estimating experience would be an advantage.
- Good spreadsheet skills (Excel).
- At least 2 years’ experience in sales administration.
- Salary £26,000 to £28,000 per year
- 37.5 hours per week onsite at Kettering office
- 28 days holiday including bank holidays, rising by 1 day per years service up to a maximum of 33 days
- Birthday off
- Benefits - Company pension, Free parking, after 12 months service opportunity to join - Gym membership, Private medical insurance
