Back to search
Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK and Europe. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.
The role:
- Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
- Process consumable orders and place orders
- Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
- Maintain customer service emails and ensure that responses are provided within a timely manner
- Provide technical advice and guidance to customers where there is concern over the suitability of orders
- Liaise with other departments for issue resolution
- Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success
Ad-hoc:
- Undertake administration tasks such as order filing as and when required
- Be able to work weekends on a rota system
- Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time
The individual
- Customer Service focus
- Language skills - High level and excellent command of English
- Organisational skills
- Communication skills
- Ability to adjust priorities and manage time effectively in a fast-paced environment
- Ability to integrate effectively into well-established team environments
- Good working knowledge of Microsoft Office applications
