- Be proactive on following up quotes within the region
- Correctly processing a high volume of customer orders in a timely, accurate and professional manner
- Dealing with an extremely high volume of incoming calls covering a diverse range of topics
- Handling/dealing with customer complaints and escalating them to Senior Management, where required
- Logging and resolving customer invoice queries relating to the sales ordering process and product quality
- Developing and maintaining excellent working relationships with Key Accounts
- Communicating with the company's external team
- Communicating with ‘third party’ suppliers – eg. hauliers
- Dealing with the day to day customer service calls and requirements.
- Liaising with relevant departments to ensure a speedy delivery.
- Responding to verbal pricing requests and product information.
- Previous experience within a Customer Services/ Office environment.
- Ability to work under pressure with an excellent attention to detail is a must.
- Good communication skills with a friendly approach are needed in a fast paced department with tight deadlines.
- Ability to prioritise work according to demand and work alongside Area Sales Managers’ priorities to deliver customer service excellence.
- A knowledge of Construction product Sales Order Processing in a business to business environment ( desirable)
- Detailed product knowledge to assist customers - full product training will be provided