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An excellentHybrid Team Leader CustomerService rolebased in Kettering,workingfulltimehours 11:30-8pm, offering astarting salary of £27,500-£30,000 per annum. This role will be a Hybrid role with 2/3 days in their Kettering offices.
Weare looking for an experienced Team Leader to lead and manage the customer service advisors. The customer service advisors are responsible for both inbound and outbound calls, working to daily targets of booking appointments. This Team Leader role would be suitable for an individual who has previously led a team, motivates, coaches and supports their team.
Experience/Skills needed for this position:
You will demonstrate experience of leading a team in a current or previous position
Experienced of working to individual targets, while supporting, guiding and monitoring your team
Managing absence, conducting probation reviews, appraisals, initiating performance improvement plans (PIPs), conducting disciplinaries
To be able to multi-task with changing priorities on the day to meet business and client requirements
- Customer service experience telephony experience
- Able to provide affirming and constructive feedback to improve performance
- Dealing with complaints/difficult customers
- Using data to drive performance
- Teambuilding and motivating to create an engaged workforce
- Requirement to working a variety of shift patterns to cover opening hours
- Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate e.g. evenings, weekends, and Bank Holiday working)
- To be able to remain calm and collected in stressful situations
This is a permanent Team Leader opportunity on a Hybrid working model, working for a large well established business that covers the UK. If you would like to know more information on this opportunity please do not hesitate to get in touch.
