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Kettering
Hours - Monday to Friday Full /Part Time
Salary DOE
Are you a detail-oriented professional with a passion for optimising supply chain processes? Do you thrive in dynamic environments where effective communication and problem-solving skills are key? If so, our established client based in Kettering is recruiting a Supply Chain Co-ordinator/Administrator on a permanent basis.
As a Supply Chain Co-ordinator/Administrator, you will be responsible for delivering order fulfilment to contracted service standards for a defined portfolio of clients. Your role is pivotal in ensuring seamless operations and maintaining strong relationships with both clients and third-party logistics providers (3PLs).
Key Responsibilities:
- Order Processing: Receive and process orders, including Electronic Data Interchange (EDI) and manual orders, addressing any fulfilment issues promptly.
- Client Communication: Maintain effective communication with customers regarding order fulfilment, ensuring transparency and satisfaction.
- Invoice Management: Process invoices and resolve any related queries to ensure accuracy and timeliness.
- 3PL Coordination: Effectively manage and communicate with 3PLs, reporting back to clients on their performance.
- Discrepancy Resolution: Investigate and resolve delivery discrepancies, including raising credit notes when appropriate.
- Reporting: Generate periodic reports as required by contracts and produce month-end stock reconciliation and adjustment reports.
- Attention to Detail: Ensure accuracy in all aspects of order processing and reporting.
- Deadline Management: Ability to work to deadlines and manage conflicting priorities effectively.
- Communication Skills: Communicate effectively internally and externally, interfacing at all levels.
- Team Support: Be supportive of colleagues, fostering a collaborative work environment.
- Customer Service Excellence: Commitment to delivering exceptional customer service.
- Reliability: Dependable and consistent in performance.
- IT Proficiency: Competent in using IT systems relevant to the role.
- Education: Good literacy and numeracy skills, equivalent to GCSE 5+ in English and Maths.
- IT Skills: Working knowledge in basic use of MS Office.
- Relevant Experience: Experience in a similar role covering most of the same areas.
- Accounting Software: Familiarity with accounting software, preferably QuickBooks, Xero, and Sage.
- Excel Proficiency: Experience of using MS Excel in an operations role.
- Proactivity: Demonstrated proactive approach to tasks and problem-solving.
