- Be a production/operations subject matter expert in the use of manufacturing systems software applications, when implemented in footwear and other industrial facilities around the globe.
- Manage the installation and onboarding of systems and methodology for customers both remotely and on-site around the globe.
- Provide technical support and training to customers enabling them to maximise the benefits of the software applications within their facilities.
- Analyse and implement lean methodology within our team and customers processes.
- Assist the sales and marketing teams, carry out demonstrations and work with potential new customers helping them to understand the benefits of the systems and how they would work in their specific business environments.
- Proactively gather feedback and assess customer experiences with the systems.
- Assist in the development of new requirements for the improvement and development of the systems with continuous improvement methodology.
- Testing product improvements and changes prior to release.
- You should be able and willing to travel overseas extensively.
- Good background experience in lean six sigma, ideally including the adoption and implementation of digital technologies for data management and analyses.
- Certified Lean Six Sigma (Green belt and above)
- Able and willing to travel overseas extensively.
- Evidence of strong communication skills and ability to train and teach in a technical environment.
- Ability to build strong relationships with customers in different cultures.
- Good problem solver.
- Proactive self-starter.
- Passionate about customer service.
- IT savvy.