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2nd Line Support Engineer

Broster Buchanan Ltd
Posted 9 hours ago, valid for a month
Location

Kettering, Northamptonshire NN15 5LB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is a 6-month fixed-term contract (FTC) role for a 2nd Line Technician or Support Engineer based in Kettering, Northamptonshire.
  • The position requires providing Tier 2 level IT support and managing incidents escalated from Tier 1, with a strong focus on customer service.
  • Candidates must have a background in customer service, IT incident management, and troubleshooting within a Microsoft network environment.
  • The salary for this role ranges from £30,000 to £32,500, and an immediate start is available.
  • Applicants should possess excellent organizational and communication skills, along with a customer-first approach to IT service delivery.
  • 6 months FTC role in Kettering, Northamptonshire onsite
  • 2nd line BAU support engineer or 2nd line Technician on Service Desk
  • Active Directory 1st and 2nd line BAU support Immediate start
Job title:  2nd Line Technician, 2nd Line Support engineer, or 2nd line Service desk or 2nd line Desktop support engineer for a BAU 6 months FTCScope: 6 months FTC with immediate start based near Kettering in Northamptonshire with a Salary range of £30,000-£32,500    Job purpose: To work with applications/systems to analyse, diagnose and resolve colleague IT issues raised internally. The role covers colleagues working in the office near Kettering and other site locations across the UK as well as remote or field-based workers.  This role is required to provide BAU Support on the Service Desk      Main accountabilities and responsibilities: ·        Provide Tier 2 level IT support, including all issues escalated from Tier 1.·        Document incidents using the IT Service Desk ITSM Toolset tracking system, and as required create knowledge-based articles to develop others which increases first contact fix.·        Resolve Incidents, issues, and queries using all tools available.·        Manage incidents and requests at Tier 2 escalation,·        Troubleshoot IT-related problems, (i.e. network issues, software or hardware - mobile devices, Laptops, PCs, and Printers;) ·        Deliver excellent customer service for all support queries and adhere to all ITIL service management principles·        Provide ‘just in time’ training to users of new devices and IT services to reduce tickets raised.·        Contribute information to the monthly Service Desk report on call trends·        Arrange external technical support where problems cannot be resolved in-house·        Manage requests from suppliers that require 3rd party interaction and support a resolution.      Knowledge, Skills, and Experience:Must have: ·        Customer Service background and Service delivery experience·        Demonstrated experience in IT Incident management·        Strong knowledge of Microsoft-based operating systems·        Experience with troubleshooting within a Microsoft network environment·        Excellent organizational and communication skills·        Demonstrated a “customer first” focused IT service delivery function·        Compliance and Process driven delivery This is a full-time 5 day 5-day-a-week onsite role in offices near Kettering and is being offered on a 6-month FTC basis with a pro-rata salary of £30,000 - £32,000 with an immediate start.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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