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Accounts & Operations Administrator
Salary: £27,000 per annum (depending on relevant experience). Plus 7.5% annual bonus
Monday Friday, 9am 5:30pm (37.5 hours per week). No weekends.
Kettering. Office based.
Permanent
Match Recruitment are recruiting on behalf of their client based in Kettering. Our client is one of Ketterings top employers, with a global reputation, brand and fan base. A great employer with various development opportunities with length of service. This is predominately an accounts role. Ideally the successful candidate will have some experience in basic accounts/ banking related roles, but other strong candidates without this experience would be considered.
Role purpose:
Youll work within our clients finance division, they offer buy now, pay later agreements to their customers. Youll support in all things administration, customer service and basic accounts relating to the end customers billing accounts. Such things as credit agreements, closing accounts and all-round account maintenance, ensuring correct processing through their internal system.
Summary of your daily duties and responsibilities:
Operations and Administration related:
Answering emails and calls from customers, colleagues and third party stakeholders
Carrying out 'due diligence' on 'E'-contracts or paper contracts
Daily imaging and filing of all agreement related documentation
Receive and resolve customer complaints, knowing when to pass complaint on to proper management for resolution
Contract auditing and filing
Accounts related:
Processing payments through internal systems
Posting account adjustments/terminations
Analysing daily overpayments
Produce credit agreements for customers buy now, pay later finance agreements
Maintenance of customer Direct Debits
Banking of customer manual payments/lease deposits
The ideal person will be somebody who embodies the following:
Establishes and maintains effective relationships with customers at all times
Consistently shows a passion for getting things done & meeting commitments to others
Dedicated to meeting the expectations and requirements of internal and external customers
Shows professional respect and courtesy to customers and colleagues
Talks and listens to customers to clarify their real needs and expectations
Strives to resolve customer concerns
Offers advice and guidance in responding to customer enquiries
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please dont be despondent and feel free to apply to future job adverts.
