Job Title: Service Scheduler / Administrator
Location: Kettering
Hours: Monday to Friday, office hours
Pay: £23,000 - £25,000
My client is a prominent distributor of electronic test & measurement equipment and, is seeking an enthusiastic and customer-focused individual to fill the position of Service Scheduler. If you are bright, detail-oriented, and ready to contribute to a dynamic team, we want to hear from you!
The role is varied and will include the below responsibilities:
· Schedule Service visits, confirming dates with customers for a seamless experience.
· Logistics and Inventory Control
· Maintain records of upcoming Service Visits and Calibrations.
· Manage spare parts stock and orders to support smooth service operations.
· Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
· Efficient Order Processing
· Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
· Ensure accuracy and efficiency in the creation of customer sales quotations.
· Communication and Coordination
· Manage inbound and outbound customer phone calls with professionalism and courtesy.
· Collaborate with the external sales force, handling enquiries and sales leads effectively.
· Monitor and respond to sales and service-related emails promptly.
· Engage with customers through LiveChats on our website, providing real-time assistance.
· Organize shipments with carriers to ensure timely deliveries.
· Place orders with suppliers and manage stock and back orders for efficient order fulfilment.
The ideal candidate will have previous experience working in a similar role, ideally within a technical environment. You will have strong IT skills and a good knowledge of MS Office. Working previously with a CRM system would be advantageous.
The role will require you to be confident with an excellent attention to detail and an organised approach to work, with an ability to multi-task. You should be a strong communicator and be happy to work withing a collaborative team.
If you have experience in a similar role, please send your CV and we will be in touch.
INDKTT
Back to searchService Administrator
Interaction Recruitment
Posted 11 hours ago, valid for 15 days
Kettering, Northamptonshire NN15 7JU, England
£23,000 - £25,000 per annum
Full Time
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Sonic Summary
- The job title is Service Scheduler / Administrator located in Kettering, offering a salary between £23,000 and £25,000.
- The position requires previous experience in a similar role, ideally within a technical environment.
- Key responsibilities include scheduling service visits, managing logistics and inventory control, and processing sales and service orders using Sage 50 software.
- The ideal candidate should possess strong IT skills, excellent attention to detail, and effective communication abilities.
- This role is full-time, Monday to Friday, during office hours, and is suitable for a customer-focused individual ready to contribute to a dynamic team.
