Branch Manager

Branch Manager

Desborough/Kettering

£dependent on experience

Do you enjoy leading and motivating a team to provide excellent customer service? Our client, a financial service provider, is seeking an experienced leader to manage both their Desborough and Kettering Branches. You will lead and directly manage branch activity, motivating the teams to provide an exceptional customer experience.

Your time will be split between both branches. This is a full-time position, core hours being 35 per week, Monday to Friday. Both branches operate at reduced hours, therefore there will be times during these hours that you can work from the head office in Market Harborough, Leicestershire, or at other branches if/when required.

There is a requirement to work one Saturday per month, and this is from 8.30 am - 12.30 pm.

Duties of the Branch Manager will include:

• Lead and drive excellent service and high performance across allocated branches.
• Delivery of individual branch business targets to meet company objectives and customers’ needs.
• Take responsibility for the smooth running of the Branches.
• Drive change and continuous improvement to the customer experience and embed delivery of process improvements for the benefit of customers.
• Deliver the customer proposition through service, ensuring vulnerable characteristics are effectively identified and needs met. Deliver positive customer outcomes and exceptional service levels for all customers.
• Train, coach, develop and inspire your team to ensure delivery of an excellent customer experience.
• To consider responsibilities in relation to Consumer Duty, specifically focussing on the Products and Services and Fair Value outcomes

The successful individual will possess:

• Previous experience with managing/leading a team.
• Experience within a financial services setting.
• Customer service experience.
• Hold a UK driving licence and have your own vehicle.