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- Efficiently manage the daily processing and distribution of all incoming media (mail, email, faxes).
- Conduct due diligence for E-Contracts and paper contracts, covering purchasing, returns, leases, subscriptions, and finance-related tasks.
- Post manual and electronic payments, non-sufficient fund (NSF) resolutions, and account adjustments/terminations.
- Analyse daily over payments and maintain agreement-related mailing and invoicing.
- File and image agreement documentation to ensure robust record-keeping.
- Maintain and update customer direct debit databases and manage associated support desks.
- Bank manual payments and lease deposits while maintaining accurate financial logs.
- Proactively engage with representatives, managers, and customers to address payment queries, account status, and discrepancies.
- Handle customer complaints, escalating complex issues to appropriate management as required.
- Support additional operational needs, including contract auditing, filing reviews, and participation in Phone Loops.
- Actively identify opportunities for process improvement (RCI) and personal development.
- Minimum of 5 GCSEs, preferably A-C grades in Mathematics; A-levels are advantageous.
- Basic knowledge of financial accounting.
- Strong proficiency with Microsoft Office and general computer literacy.
- Outstanding written and verbal communication skills.
- A proactive and positive attitude, with excellent organisational and multitasking abilities.
- Strong capability to work independently with minimal supervision.
