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(Maternity 12-month FTC)
Key Responsibilities:
- Receiving and processing of orders, including EDI and manual orders, and dealing with order fulfilment issues
- Maintaining effective communication with the customer on order fulfilment
- Processing of invoices and resolution of invoice queries
- Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
- Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
- Periodic reporting as required by the contract.
- Production of month end stock reconciliation and adjustments reporting
Core Competencies:
- Attention to detail.
- Ability to work to deadlines & managing conflicting priorities.
- Effective communication - internally and externally
- Ability to interface at all levels.
- Supportive of colleagues
- Commitment to the delivery of customer service excellence
- Reliable
- IT literate
Experience and Skill Requirements:
- Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
- Working knowledge in basic use of MS Office
- Relevant experience of a similar role covering most of the same areas
- Have worked with accounting software, preferably QuickBooks, Xero, and Sage
- Experience of using MS Excel in an Operations role
- Proactive
Remuneration:
Salary: Up to £24,500 per annum depending on experience
Hours: Full or Part Time - Monday to Friday - Future potential hybrid working
Holidays: 23 days plus statutory days (can buy and sell holiday)
Other Benefits: other additional benefits
Debbie Burbage Recruitment is committed to equal opportunities and diversity. Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency in relation to this vacancy.
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