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- Accurately process incoming orders for spare parts via phone, email, or online system, ensuring all information is complete and accurate. Prepare and provide detailed, competitive quotes to customers based on their requirements, including pricing, availability, and lead times.
- Monitor stock levels and notify the procurement team of low stock levels or potential supply shortages.
- Communicate with customers to confirm order details, resolve discrepancies, and provide updates on the status of their orders and quotes.
- Coordinate with warehouse and logistics teams to ensure timely picking, packing, and shipment of spare parts.
- Maintain accurate records of all orders and quotes processed, including any returns, exchanges, or adjustments, and ensure all documentation is up to date.
- Ensure all orders and quotes are double-checked for accuracy in part numbers, quantities, and condition before shipment.
- Address any issues or concerns related to orders, quotes, or products, such as delays, damaged goods, or incorrect items, and resolve them efficiently.
- Work closely with the sales, purchasing, and warehouse teams to ensure seamless order processing, accurate quoting, and customer satisfaction.
- Taking Service Calls/Emails and gathering information on the Machine issues
- Raising Service Sheets/Job Sheets and getting the relevant order numbers to cover the visits
- Liaising with Engineers on issues including scheduling/Spare Parts required
- Experience: Prior experience in order processing, quoting, inventory management, or customer service is preferred.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with order processing or quoting software and ERP systems is a plus.
- Attention to Detail: Strong attention to detail and ability to accurately input order and quote data.
- Organizational Skills: Excellent organizational skills and the ability to manage multiple tasks and priorities efficiently.
- Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with customers and team members.
- Problem-Solving: Ability to identify issues and propose effective solutions.
- Team Player: Ability to work well within a team environment while also being able to work independently when necessary.
