Regional Service Manager

Regional Service Manager - Job Description

Salary: £50,000 (negotiable depending on experience)
Bonus: 10%
Company Car: Hybrid Car Included

Benefits:

• Private Medical Insurance (Taxable Benefit)
• 25 days annual leave plus bank holidays
• Non-Contributory Company Pension Scheme (company contributes 10%)

Location: West Midlands
Job Type: Full-time, Hybrid

About the Role:

Heels & Brogues Recruitment are offering an exciting opportunity to join a growing client’s UK team as a Regional Service Manager. This role focuses on overseeing field service teams, ensuring efficient service delivery and continuous improvement in performance.

Primary Responsibilities as a Regional Service Manager:

1. Engineer Productivity:
   • Lead and optimise a team of Senior Service Engineers, ensuring efficient use of resources.
   • Allocate personnel and equipment to maximise regional productivity.
2. Team Development:
   • Support the training, development, and performance of Senior Service Engineers.
   • Conduct regular performance reviews and align team strategies with operational goals.
3. Process Compliance:
   • Ensure teams follow all relevant processes and procedures.
   • Act as the key user for internal systems, ensuring seamless service operations.
4. Team Leadership:
   • Provide leadership and management for regional service teams.
   • Oversee the recruitment and onboarding of new engineers as a Regional Service Manager.
5. Continuous Improvement:
   • Regularly assess and enhance service operations to ensure continuous success.
   • Use KPIs to monitor and improve team performance as a Regional Service Manager.
6. Customer Focus:
   • Act as a representative for key accounts, ensuring high levels of customer satisfaction.
   • Address customer feedback and take corrective action when necessary.
7. Resource Management:
   • Manage spare parts usage and ensure efficient van stock management.
   • Approve engineer overtime and travel expenses.
8. Sales and Business Development:
   • Identify new business opportunities for service contracts.
   • Collaborate with the sales team to expand market presence.

Required Skills & Qualifications:

Education & Knowledge:

A strong technical background or experience in service management is essential.

Skills:

Strong leadership, communication, and team management abilities.

Proficiency in service management tools (e.g., dispatching, route planning).

Attributes:

Customer-centric mindset, business acumen, and proactive attitude.

Ability to work autonomously while ensuring team compliance with health and safety standards.

Additional Information:

Travel: Regular travel within the assigned region, with occasional nationwide travel and overnight stays as required as a Regional Service Manager.