Regional Service Manager - Job Description
Salary: £50,000 (negotiable depending on experience)
Bonus: 10%
Company Car: Hybrid Car Included
Benefits:
- Private Medical Insurance (Taxable Benefit)
- 25 days annual leave plus bank holidays
- Non-Contributory Company Pension Scheme (company contributes 10%)
Location: West Midlands
Job Type: Full-time, Hybrid
About the Role:
Heels & Brogues Recruitment are offering an exciting opportunity to join a growing client’s UK team as a Regional Service Manager. This role focuses on overseeing field service teams, ensuring efficient service delivery and continuous improvement in performance.
Primary Responsibilities as a Regional Service Manager:
- Engineer Productivity:
- Lead and optimise a team of Senior Service Engineers, ensuring efficient use of resources.
- Allocate personnel and equipment to maximise regional productivity.
- Team Development:
- Support the training, development, and performance of Senior Service Engineers.
- Conduct regular performance reviews and align team strategies with operational goals.
- Process Compliance:
- Ensure teams follow all relevant processes and procedures.
- Act as the key user for internal systems, ensuring seamless service operations.
- Team Leadership:
- Provide leadership and management for regional service teams.
- Oversee the recruitment and onboarding of new engineers as a Regional Service Manager.
- Continuous Improvement:
- Regularly assess and enhance service operations to ensure continuous success.
- Use KPIs to monitor and improve team performance as a Regional Service Manager.
- Customer Focus:
- Act as a representative for key accounts, ensuring high levels of customer satisfaction.
- Address customer feedback and take corrective action when necessary.
- Resource Management:
- Manage spare parts usage and ensure efficient van stock management.
- Approve engineer overtime and travel expenses.
- Sales and Business Development:
- Identify new business opportunities for service contracts.
- Collaborate with the sales team to expand market presence.
Required Skills & Qualifications:
Education & Knowledge:
A strong technical background or experience in service management is essential.
Skills:
Strong leadership, communication, and team management abilities.
Proficiency in service management tools (e.g., dispatching, route planning).
Attributes:
Customer-centric mindset, business acumen, and proactive attitude.
Ability to work autonomously while ensuring team compliance with health and safety standards.
Additional Information:
Travel: Regular travel within the assigned region, with occasional nationwide travel and overnight stays as required as a Regional Service Manager.