External Account Manager

Position: External Account Manager

Location: Covering South East UK

Salary: Up to £50k + benefits + car

Company/ Sector: Cutting Tools

The Role:

• This is predominately an account management role but with some new business
• Retain business critical market share at core customers
• Actively hunt for new opportunities in developing core customers
• Ensure appropriate development strategy is defined for the assigned customer portfolio
• Develop strategies and determine activities focused on portfolio customer needs and pain-points
• Achieve business and financial outcomes according to expectation for assigned customer portfolio
• Maintain and/or develop relationships securing customer commitment
• Coordinate specialist support as required fulfilling company commitment
• Review results and develop corrective actions securing results delivery according to plan
• Provide accurate and timely market information regarding customers and competitors.
• Support Sales Management in providing accurate forecasts, budgets and targets as required
• Engage internal stakeholder function teams with relevant competencies in the needed fields to offer total solutions that fit customer needs.
• Secure project work for customers engaging required company resources into a project team.
• Possess basic product and services knowledge and gains thorough knowledge of customer business.
• Ensure pre-meeting plans and preparations before each customer visit to secure efficient negotiation results.
• Ensure global and local pricing strategies are executed within all sales activities.
• Serves as a liaison between customers and company departments.
• Constantly improve knowledge of the company and quality of production, new tools and technologies.

Requirements:

• Five to Seven years’ experience in sales and marketing management with engineering cutting tools skills and knowledge.
• Degree or equivalent qualification/experience in mechanical/manufacturing engineering or economics or a related field.
• Proven track record in delivering good business results.
• Successful experience from negotiations of commercial terms and conditions with industrial customers.
• Relevant experience from Account Management or Sales Management.
• Relevant application knowledge.
• Project management knowledge and experience is a must.
• Knowledge and experience of managing external and internal customer relationships.
• People management experience is an advantage.
• Ability to manage customer requests and business issues effectively within a complex and global organization
• Ability to build customer relationships and secure customer service excellence through customers` pain points knowledge
• Ability to present and hold negotiations of commercial terms and conditions with all customer's functions
• Must be able to perform mathematical calculations applicable to product applications and sales statistics
• Must be able to analyse and balance main KPIs including (but not limited to) pricing simulations, AR report, sales statistics and others