Trainer & Customer Support

Trainer & Customer Support

Oxfordshire

Full time - Permanent

Monday - Friday

A competitive salary based upon experience

We are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team.

You will be responsible for conducting software training sessions to their end-user customers both online and in person. This role is a full-time, hybrid role as when you are not out training at premises, you would be required to attend the office 2 or 3 days a week, particularly during your training period. You could chose to work from the office full time if you so wished.

Install/configure software for new customers

This role will involve visiting customers at their premises to install and configure their software, if not done remotely. This will involve training customers in how to use their software using established training materials. Full training on the use of software will be provided, including shadowing experienced installation team. The role will occasionally involve staying away for one to two nights at a time and sometimes working hours to suit their overseas customers.

Provide technical support to existing customers

As part of the support team, the role will provide telephone and email support to their 800+ customer base. Using remote login software you will be required to demonstrate how to use their software on customer's’ own computers remotely to answer their questions.

Provide training workshops on software to internal staff and their customers

The role will involve delivering courses to a set programme and also assist other trainers in developing new courses. The role will also involve training internal staff to expand knowledge of software and joinery terminology.

Provide technical joinery knowledge to the development team to assist with future development of their products

This role will involve working with the development team to explain joinery methods and provide joinery knowledge to help write joinery specifications for new software.

The successful applicant will:

• Have experience in the joinery industry and understand joinery construction methods.
• Be computer literate and preferably have some experience with estimating software.
• Experience in CNC software or JMS would be an advantage.
• Have an inquisitive mind and a desire to learn and master new software applications.
• Be able to communicate effectively to individuals and groups.
• Be friendly and able to get on with all types of people.
• Have strong attention to detail and problem-solving abilities.
• Be able to work in a hybrid environment.
• Be flexible - the role will involve travel and time away from home and sometimes working hours to suit overseas customers.
• Be confident, enthusiastic and professional.
• Be able to deliver training sessions independently, though with support initially.
• Have a full driving licence.

Benefits:

28 days holiday (including bank holidays)

Company pension

Private healthcare

Laptop and mobile phone.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.