- Working with the Service Desk team on escalated issues, support, and knowledge transfer
- Administer and maintain network and infrastructure
- Administer the VMware infrastructure and SANs
- Monitor and troubleshoot server and network performance
- Creation and maintenance of high-quality documentation, manuals and procedures
- Carry out site visits as required
- Applies knowledge of Information Security to ensure all company data and systems are kept safe from threats
- Security Infrastructure
- Cyber Security best practices
- Windows Desktop environments, including the latest Windows Version
- Windows Server OS
- Microsoft 365 Cloud Platform
- Networking systems and services
- Virtualisation technologies such as VMware / Hyper-V
- Information Security best practices
- ITIL best practices
- Backup and DR systems
- On premise AD and Cloud Entra ID Environments
- Microsoft SCCM and Microsoft Intune for software/OS deployment
- Intune MDM Device Management
- Sophos Systems such as Cloud management, MDR, Firewalls and Access Points
- Cloud hosting platforms such as Microsoft Azure and Cloud Antivirus
- Apple iOS, iPadOS and MacOS technologies
- Linux/Unix systems
- Cyber Essentials Plus
- ISO27001, Cyber Essentials Plus