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Are you ready to make a difference in the world of IT operations? Our client, a key player in the police sector, is seeking a proactive and analytical Computer Operations Analyst to join their dynamic team! If you have a knack for managing ICT infrastructure and a passion for ensuring seamless service availability, this could be the perfect opportunity for you!
PLEASE DO NOT APPLY IF YOU HAVE NOT RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION - THIS IS THE CRITERIA SET FOR THE POLICE VETTING TO BE COMPLETED.
About the Role:As a Computer Operations Analyst, you will play a pivotal role in monitoring and managing the ICT infrastructure and networks. Your primary goal will be to ensure high levels of service availability and minimal outages. Here's what you'll be responsible for:
Proactive Monitoring: Maintain a high level of availability by responding to alerts and events 24/7, utilising specialist tools and automation where possible.Incident Management: Ensure timely responses to incidents and support requests, acting as a point of escalation to meet service level agreements.Problem Identification: Identify trends within the ICT estate and collaborate with the problem manager to ensure root cause analysis and resolution.Operational Maintenance: Conduct regular operational procedures, ensuring all documentation is up-to-date and processes are followed.Collaboration with Suppliers: Support third-party suppliers by managing environment access controls and approvals.Capacity Planning: Advise on capacity requirements across the estate to ensure file storage is consistently available.Automation Initiatives: Identify configuration item alerts for automation, reporting against defined performance parameters.Change Management: Adhere to ITIL request for change processes, ensuring assessments and RFCs are presented at CAB.Mentorship: Provide guidance and support to Service Desk Analysts, ensuring knowledge base articles remain current.
What We're Looking For:To thrive in this role, you will need:
Essential Skills:- Knowledge of monitoring tools including ServiceNow, Solarwinds, SCOM, and SCCM.- A strong analytical mindset with a technical background in supporting both on-premises and cloud services.- Familiarity with ITIL event and access management processes and best practises.- Proven ability to work independently and collaboratively within a team.- Understanding of Microsoft Server technologies and enterprise backup solutions.- A full UK driving licence, as travel to various locations is essential.
Desirable Qualification:- ITIL v3 Foundation certification.
Why Join Us?This is a fantastic chance to enhance your skills while contributing to a vital service in the community. You'll be part of a supportive team that values best practises and continuous improvement. Your expertise will help shape the future of our client's ICT operations!
Interested?If you're excited about this opportunity and meet the requirements, we would love to hear from you! Apply now to become an integral part of a forward-thinking organisation, dedicated to excellence in ICT operations.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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