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Location: West of the UK, including Wales and Ireland
Hours: 40 hours per week
**Company car provided as well as attractive company benefits.
Manpower Engineering is recruiting for an industry leader in optical systems and precision engineering. We're seeking a dynamic Regional Sales Manager to join our client's team, specialising in the Microscopy Solutions. You'll play a key role in managing a team of Field Service Engineers, Technical Product Specialists, and Technical Support Engineers, ensuring high levels of customer satisfaction and team performance.
If you're passionate about driving success, fostering teamwork, and delivering top-level customer support, we'd love to hear from you.
Principal Purpose
To manage and lead a team of regional engineers, ensuring customer needs are met, team KPIs are achieved, and the team remains up-to-date with training on the latest technology. The role involves regular site visits to customers, driving a 'Remote First' ethos, and contributing to the implementation of the next-gen CRM system.
Principal Responsibilities of the Regional Sales Manager
- Manage a team of Field Service Engineers, Technical Product Specialists, and Technical Support Engineers.
- Drive customer satisfaction, ensuring adherence to KPIs and resolving escalations up to £25,000.
- Lead the rollout of SalesForce CRM, ensuring team readiness for Go-Live in Spring 2025.
- Conduct regular appraisals, manage training needs, and support continuous improvement.
- Maintain stock levels to ensure minimal disruption while managing costs.
- Ensure Health & Safety compliance across all operations.
- Foster motivation, teamwork, and ensure strong communication across the team.
Requirements
- Proven experience managing technical teams.
- Strong understanding of sales processes and KPIs.
- Experience with customer escalations and conflict resolution.
- Knowledge of CRM systems, ideally SalesForce.
- Willingness to travel across the region, including Wales and Ireland, with some international travel required.
What We're Offering:
- Competitive base salary & Bonus structure
- Company car and great employee benefits.
Location: Predominantly home-based with travel to customer sites and team meetings.
If you're ready to take the next step in your career and enjoy great benefits with growth opportunities, get in touch!
