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Kilmarnock
Customer contact centre information clerk
Call Centre Agent

Call Centre Agent

Pertemps Scotland

Posted 7 hours ago, valid for 12 days

Kilmarnock, East Ayrshire KA3 2GF

£25,000 per month

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The position of Call Centre Agent is available in Kilmarnock with a salary of £25,000 plus a monthly bonus.
The role involves working within the Vulnerable Customer's department, providing guidance and support to customers in need.
Candidates should possess a caring and empathetic nature, making this role ideal for those transitioning from care or nursery environments.
The job requires 37.5 hours of work per week, with a hybrid model allowing for 3 days in the office and 2 days at home after 3 months.
Successful candidates will undergo background checks and will benefit from a range of perks including holidays, pension contributions, and health programs.

Position: Call Centre AgentLocation: KilmarnockSalary: £25,000 + monthly bonusPertemps are currently working with a Financial Services company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.

Hybrid working?3 days in the Kilmarnock office and 2 days working at home (after 3 months)

37.5?hours per week (Monday-Friday 8am-4pm or 9am-5pm)

28 days holidays?(increasing to 31 days after 5 years)

Pension?(5% employee and minimum 4% employer contributions)

Life Assurance?(3 x annual salary)

Free medical, dental?and?optical healthcare?cash plan

As a Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site. Additional Benefits:

Staff discounts at a huge number of shops and online retailers

Health and Wellbeing programme

Employee Assistance Scheme

Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

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