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Kilmarnock
Customer contact centre information clerk
Call Centre Representative

Call Centre Representative

Pertemps Scotland

Posted a day ago, valid for 11 days

Kilmarnock, East Ayrshire KA3 2HJ, Scotland

£18,000 - £21,600 per annum

Full Time

Life Insurance

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Sonic Summary

A global financial services organization in Kilmarnock is seeking Call Centre Representatives for a hybrid working role starting in November, with interviews happening ASAP.
The position offers a salary of £23,500 per annum plus the potential to earn up to £300 in bonuses each month.
Candidates should have strong customer service experience and be comfortable navigating various systems and speaking on the phone.
The role requires individuals to work 37.5 hours per week, with shifts from Monday to Friday, and occasional Saturday work.
Applicants must be driven and confident, with the ability to meet set KPIs, and should be available for a credit and disclosure check.

Call Centre Representative KilmarnockHybird Working£23,500 plus Bonus and Benefits!Starting November but interviewing ASAP!Pertemps are currently working with a global financial services organisation, who are looking for Call Centre Representatives to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strenghts. If you are an outcome focused and confident individual then i want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds! Salary: £23,500pa and opportunity to earn up to £300 bonus per month*

Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan

Key Duties and Responsibilities

Manage a pipeline of both inbound and outbound calls to resolve customer queries.
Create strong and trustworthy relationships with customers.
Navigate and update relevant systems with customer information.
Work to achieve set KPIs, ensuring these are met on a weekly basis.
Ensure adherence to company policies and procedures.

Skills and Experience

Driven and Confident individual, willing to learn new skills.
Strong Customer Service experience.
Experience working to meet set KPIs.
Available for Monday-Friday and occasional Saturday Shifts.
Strong Computer Skills

You must be able to pass a credit check and dsiclosure check to be successful in this position.For more information on these positions, please apply to the link and one of our Team will be in touch.

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