Customer Service Agent

Pertemps Scotland

Posted 13 days ago, valid for 14 days

Kilmarnock, East Ayrshire KA3 2HJ, Scotland

£18,000 - £25,000 per annum

Full Time

Life Insurance

Employee Assistance

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Customer Service AgentPertemps are currently working with a leading Glasgow based company who are looking to add to their Customer Service Team.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. If you have a background working within a Customer Service, Retail, Sales or Hospitality environment this would be a great opportunity to use the skills you have learned in a new career. Salary: £23,500pa and opportunity to earn up to £300 bonus per month*· Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)· 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)· 28 days holidays (increasing to 31 days after 5 years)· Pension (5% employee and minimum 4% employer contributions)· Life Assurance (3 x annual salary)· Free medical, dental and optical healthcare cash planKey Skills and Responsibilities: · Delivering strong Customer Service, both inbound and outbound calls to resolve customer queries.· You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.· Create strong and trustworthy relationships with customers.· Navigate and update relevant systems with customer information.· Work to achieve set KPIs, ensuring these are met on a weekly basis.· Ensure adherence to company policies and procedures.This is an excellent opportunity to join a strong company who will provide full training for this role. If you feel like you don’t meet all the below requirements but would still like to be considered for the position, please get in touch to discuss further!· Driven and Confident individual, willing to learn new skills.· Experience working in a Customer Service driven environment (Retail, Call Centre, Hospitality, Sales)· Experience working to meet set KPIs.· Available for Monday-Friday and occasional Saturday Shifts.· Strong Computer SkillsAdditional Benefits:· Staff discounts at a huge number of shops and online retailers· Health and Wellbeing programme· Employee Assistance Scheme· Modern Apprenticeship SchemeAll successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.For more information, please get in touch with Emily Purdie at Pertemps.Pertemps acts as both an employment business and an employment agency.?

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