Customer Support Agent

Pertemps Scotland

Posted 3 days ago, valid for 16 days

Kilmarnock, East Ayrshire KA3 2GF

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

Pertemps is recruiting for a Vulnerable Customer Care Advisor for a Financial Services company looking to expand their team.
The role involves providing guidance and support to customers in need, making it ideal for those with a caring nature, particularly from a Care or Nursery background.
The position offers a salary of £25,000 per annum with hybrid working options after three months, requiring 37.5 hours per week.
Candidates should have experience in a similar role and will receive comprehensive training to excel in their position.
Additional benefits include 28 days of holiday, pension contributions, life assurance, and various employee assistance programs.

Pertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career. Salary:?£25,000pa

Hybrid working?3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5?hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
28 days holidays?(increasing to 31 days after 5 years)
Pension?(5% employee and minimum 4% employer contributions)
Life Assurance?(3 x annual salary)
Free medical, dental?and?optical healthcare?cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site. Additional Benefits:

Staff discounts at a huge number of shops and online retailers
Health and Wellbeing programme
Employee Assistance Scheme
Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

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