Vulnerable Customer Agent

Pertemps Scotland

Posted 7 hours ago, valid for 21 days

Kilmarnock, East Ayrshire KA3 2GF

£24,000 - £28,800 per annum

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The Vulnerable Customer Care Advisor position is offered by a Financial Services company seeking to expand their team.
The role involves providing guidance and support to customers in need, making it ideal for individuals with a caring and empathetic nature, particularly those transitioning from care or nursery environments.
The salary for this position is £23,500 per annum, and candidates are expected to have relevant experience in customer service or care roles.
The job requires a commitment of 37.5 hours per week, including a hybrid working model after three months, and entails handling inbound and outbound calls.
Additional benefits include 28 days of holiday, a pension plan, life assurance, and various health and wellbeing programs.

Vulnerable Customer Care AdvisorPertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career. Salary:?£23,500pa

Hybrid working?3 days in our Kilmarnock office and 2 days working at home (after 3 months)

37.5?hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)

28 days holidays?(increasing to 31 days after 5 years)

Pension?(5% employee and minimum 4% employer contributions)

Life Assurance?(3 x annual salary)

Free medical, dental?and?optical healthcare?cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site. Additional Benefits:

Staff discounts at a huge number of shops and online retailers

Health and Wellbeing programme

Employee Assistance Scheme

Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

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