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Vulnerable Customer Care Advisor

Vulnerable Customer Care Advisor

Pertemps Scotland

Posted 11 hours ago, valid for 20 days

Kilmarnock, East Ayrshire KA3 2HJ, Scotland

£24,000 - £28,800 per annum

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The Vulnerable Customer Care Advisor position at a Financial Services company offers a salary of £23,500 per annum.
Candidates are expected to have experience in a caring role, ideally from a Care or Nursery environment.
This role involves providing support and guidance to vulnerable customers through inbound and outbound calls.
The job includes hybrid working, with three days in the Kilmarnock office and two days from home after a three-month period.
Additional benefits include 28 days of holiday, a pension plan, life assurance, and a health and wellbeing program.

Vulnerable Customer Care AdvisorPertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career. Salary:?£23,500pa

Hybrid working?3 days in our Kilmarnock office and 2 days working at home (after 3 months)

37.5?hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)

28 days holidays?(increasing to 31 days after 5 years)

Pension?(5% employee and minimum 4% employer contributions)

Life Assurance?(3 x annual salary)

Free medical, dental?and?optical healthcare?cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site. Additional Benefits:

Staff discounts at a huge number of shops and online retailers

Health and Wellbeing programme

Employee Assistance Scheme

Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

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