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Customer service representative
Vulnerable Customer Care Agent

Vulnerable Customer Care Agent

Pertemps Scotland

Posted 15 hours ago, valid for 17 days

Kilmarnock, East Ayrshire KA1 5DE

£24,000 - £28,800 per annum

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The Vulnerable Customer Care Agent position in Kilmarnock is a permanent, full-time role starting in November, with interviews taking place as soon as possible.
The role involves providing guidance and support to customers in need, making it ideal for individuals with a caring and empathetic nature, particularly those transitioning from a care or nursery environment.
The salary for this position is £23,500 per annum, with hybrid working options available after three months, requiring three days in the Kilmarnock office and two days remote work.
Candidates should ideally have experience in customer service or a related field, although specific years of experience are not mentioned.
The company offers a range of benefits including 28 days of holiday (increasing to 31 after five years), a pension scheme, life assurance, and various employee discounts.

Vulnerable Customer Care AgentKilmarnockPermanent, Full-time**STARTING NOVEMBER, INTERVIEWS ASAP** Pertemps are currently working with a Financial Services based company who are looking to expand their team. Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature.This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.Salary: £23,500pa

Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need.You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.Once trained, you will work within a Voice team and become a valued member of our wider Collections team.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site.Additional Benefits:

Staff discounts at a huge number of shops and online retailers
Health and Wellbeing programme
Employee Assistance Scheme
Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.For more information on this opportunity, please apply, or get in touch with Codie Smith at Pertemps

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Vulnerable Customer Care Agent

Customer Service

Customer Service

Vulnerable Customer Care Agent