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Kilmarnock
Customer service representative
Vulnerable Customer Support Agent

Vulnerable Customer Support Agent

Pertemps Scotland

Posted 12 hours ago, valid for 6 days

Kilmarnock, East Ayrshire KA3 2GF

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

The position of Customer Support Agent in Kilmarnock offers a starting salary of £25,000 along with excellent benefits.
Candidates are not required to have prior financial services experience, making this an accessible opportunity for individuals from various backgrounds.
The role involves taking inbound and outbound calls to assist vulnerable customers, providing tailored guidance with empathy and professionalism.
Working hours are structured from Monday to Friday, with shifts available from 8–4 or 9–5, and hybrid working is offered after three months.
This position is ideal for those with a caring nature who seek to make a meaningful impact in a supportive office environment.

Customer Support AgentKilmarnock | Hybrid working£25,000 + amazing benefitsMonday to Friday 8–4 / 9–5Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear.Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move.What You’ll Be Doing

Taking inbound and outbound calls to support vulnerable customers with tailored guidance
Listening with empathy, problem-solving with care
Working closely with your colleagues in the wider collections and customer support team
Playing a key role in helping people get back on track during a challenging time

Why This Role Stands Out

£25,000 starting salary
Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
Structured Mon–Fri shifts (8–4 or 9–5)
Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub
Full training provided – no financial services experience needed

Perks & Benefits

28 days holiday (rising to 31 after 5 years)
Pension: 5% employee / 4% employer contributions
Life Assurance: 3x annual salary
Free medical, dental & optical healthcare cash plan
Staff discounts at loads of high-street & online retailers
Wellbeing programme & Employee Assistance Scheme
Modern Apprenticeship scheme for personal growth

If you’re caring, customer-focused and looking for a role where you can genuinely make a difference, we’d love to hear from you.

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