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- Handle customer inquiries, providing quotes and processing hire requests.
- Coordinate equipment availability and delivery schedules.
- Maintain accurate records of hire contracts, returns, and stock levels.
- Liaise with drivers, workshop staff, and suppliers to ensure smooth operations.
- Build and maintain strong relationships with customers, ensuring excellent service.
- Work towards sales targets by identifying opportunities to upsell and cross-sell.
- Ensure compliance with company policies and health & safety regulations.
- Previous experience in a hire desk, customer service, or logistics role.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently under pressure.
- Organised and detail-oriented with good administrative skills.
- Knowledge of hire equipment or the construction industry is advantageous.
- Proficiency in Microsoft Office and hire management systems.
