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Office Angels are seeking a skilled Helpdesk Administrator/Coordinator to operate from our clients office based in Kilmarnock.
Working on a very busy helpdesk:
- Deal with customer queries regarding all breakdowns, preventive maintenance, and small works.
- Prioritise and manage many open cases at one time.
- Send/raise engineers remedial quotations.
- Raise calls for repair & maintenance, allocating jobs to engineers.
- Communicate with customers, field engineers and field sales giving clear and concise information regarding the status of the enquiry or particular job.
- Respond to customer queries.
- Deal with daily telephone tasks.
- Update Internal systems.
- Use a range of office software including Excel, Word and various CRM databases.
- Manage engineers diaries on a daily basis with geographical background.
Key skills:?
- Previous experience of working within a similar role?
- Customer service and call handling?
- Proficient in all Microsoft office packages including Excel?
- Ability to prioritise workload and meet deadlines?
This role is full time - 9am to 5.30pm Monday to Friday
Start date - w/c 6th January
If you are interested and are available immediately for work, please click apply!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
