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Vulnerable Customer Care Advisor

Pertemps Glasgow
Posted 3 days ago, valid for a month
Location

Kilmarnock, East Ayrshire KA3 1HF, Scotland

Salary

£22,000 per annum

Contract type

Full Time

Life Insurance
Employee Assistance
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Pertemps is seeking a Vulnerable Customer Care Advisor for a Financial Services company, offering a salary of £23,500 per annum.
  • The role involves providing guidance and support to customers in need, making it ideal for individuals with a caring and empathetic nature.
  • Candidates with experience in care or nursery environments are encouraged to apply, as this position offers a career change opportunity.
  • The job entails 37.5 hours per week with a hybrid working model after three months, requiring availability for one Saturday per month.
  • Successful candidates will undergo background checks, and the position includes benefits such as holidays, pension contributions, and a health and wellbeing program.
Vulnerable Customer Care Advisor

Pertemps are currently working with a Financial Services based company who are looking to expand their team.

Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.

This is a very well suited role to those with a caring and empathetic nature.

This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.


Salary:?£23,500pa

  • Hybrid working?3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5?hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
  • 28 days holidays?(increasing to 31 days after 5 years)
  • Pension?(5% employee and minimum 4% employer contributions)
  • Life Assurance?(3 x annual salary)
  • Free medical, dental?and?optical healthcare?cash plan
As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need.
Youll receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning and low carbon HALO Kilmarnock site.


Additional Benefits:
  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.