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Support Coordinator

Atkinson Moss
Posted 16 days ago, valid for a month
Location

King's Lynn, Norfolk PE32 1DD, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Atkinson Moss is seeking a Support Coordinator for a company in Kings Lynn who is efficient, organized, and professional.
  • The role involves monitoring, managing, and allocating service requests, as well as ensuring Service Level Agreements are met.
  • Candidates must possess exceptional organizational and communication skills, along with proficiency in IT and Microsoft Office.
  • This full-time, permanent position offers a salary between £27,500 and £30,000, depending on experience.
  • Flexibility for home working is available after a 6-month probation period.

Atkinson Moss are proud to be representing a fantastic company in Kings Lynn in their search for an efficient, organised, and professional Support Coordinator. The successful candidate will provide support to customers to monitor, manage and allocate service requests.

Key duties include:

  • Monitor, Manage and Coordinator all Support Tickets.
  • Manage multiple ticket boards simultaneously.
  • Escalate and allocate tickets to third party companies and engineers.
  • Move / reschedule tickets following delays, changes and unexpected events.
  • Ensure Service Level Agreements (SLA’s) are met and work remains on track.
  • Communicate updates by telephone, email and within the ticketing system.
  • Ensure accurate and up to date information at all times
  • Provide weekly and monthly reporting.
  • Work closely and in conjunction with the Service Delivery Manager and other departments as required

Essential Key Skills:

  • Exceptional organisational skills
  • Excellent level of accuracy when under pressure
  • Great customer service and communication skills, verbal and written
  • Excellent IT skills
  • Ability to work in a fast-paced environment with a high level of accuracy
  • Good computer skills including Microsoft Office

The role is offered on a full-time, permanent basis with flexibility for home working (3 days at home, 2 in the office) after the initial probation period of 6 months.

Our client offers fantastic benefits and a basic salary between £27,500 and £30,000 dependant on experience.

If you hold the relevant skills and experience. please apply online I the first instance. If you would like to discuss the role in more detail, please contact Wendy Wakefield or Lesley Freeman at Atkinson Moss.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.