Welcome & Service Assistant

Oxburgh Estate is a romantic moated property nestled in 200 acres of beautiful Norfolk countryside. Oxburgh welcomes 100,000 visitors per year to enjoy expansive parkland, formal gardens and a 500-year-old hall with fascinating history.

Transport: Oxburgh Estate is situated in a rural location with no public transport. Own transport would be required.

Duration: Fixed Term Contract until 31st December 2025

Hours: 2 days per week, with one of these days being at a weekend. Bank holidays, school holidays and Christmas are our busiest times of the year. The Visitor Welcome team work on a shift pattern to allow daily cover of the Visitor Welcome department.

Oxburgh Estate is open 7 days a week, 363 days a year. Daily shifts are 7.5 hours long, reducing to 6.5 hours during the winter months.

Salary: £11.64 an hour

Interviews: Monday 18th November at Oxburgh Estate

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you’ll be part of a friendly and warm team of 5 Welcome & Service Assistants, supported by group of dedicated volunteers.

As the public face of the property, you’ll be on your feet providing a warm and friendly welcome from both indoor and outdoor spaces. You will provide information about the estate and its history, process admission transactions, answer questions and make sure everyone has an enjoyable and memorable visit. Alongside this, you will help maintain high standards of site presentation across the property.

You will support the team to achieve performance targets and help grow support with visitors to the estate. This would include talking to our visitors about the benefits of a National Trust membership as well as highlighting how their support enables the National Trust to continue to look after the 500 special places in its care, for everyone, for ever.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with enthusiasm for delivering great customer service.  

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.