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IT Admin / IT Helpdesk. Based in Kings Lynn, Norfolk, I have a new requirement for an IT Admin / IT Helpdesk. This role would suit someone with little experience or no experience but just with an genuine interest in IT or has done some IT courses! I am looking for an enthusiastic individual who possess basic IT skills with excellent communication and customer services skills. Any technical courses on MCSE or MCSA or VCP or MCP or CompTIA A-Plus would be advantageous but all training will be provided. This is a varied IT role with my client offering training and progression!! Please note this roleis 100% office based (offers no WFH).
You must have experience/skills in the following :
- Good knowledge of Microsoft office.
- Excellent customer service approach / organisational skills.
- Team player but also able to work alone.
- Excellent written and verbal skills.
- Can do approach!!
Role involves:
- First point of contact for all IT enquiries (mainly over the phone).
- Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets.
- Field / assign tickets to the wider team allocating according to skill set.
- Where necessary support the investigation and resolving of requests and incidents.
- Providing designated users with Mobile Phones, setting mobiles up with standardised Applications.
- Field / assign tickets to the wider team allocating according to skill set.
- Document and publish communications for the IT department, projects, and any other required comms.
Please send your most up to date CV to me ASAP for a full job spec!
