IT Admin / IT Helpdesk

IT Admin / IT Helpdesk. Based in Kings Lynn, Norfolk, I have a new requirement for an IT Admin / IT Helpdesk. This role would suit someone with little experience or no experience but just with an genuine interest in IT or has done some IT courses! I am looking for an enthusiastic individual who possess basic IT skills with excellent communication and customer services skills. Any technical courses on MCSE or MCSA or VCP or MCP or CompTIA A-Plus would be advantageous but all training will be provided. This is a varied IT role with my client offering training and progression!! Please note this roleis 100% office based (offers no WFH).

You must have experience/skills in the following :

• Good knowledge of Microsoft office.
• Excellent customer service approach / organisational skills.
• Team player but also able to work alone.
• Excellent written and verbal skills.
• Can do approach!!

Role involves:

• First point of contact for all IT enquiries (mainly over the phone).
• Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets.
• Field / assign tickets to the wider team allocating according to skill set.
• Where necessary support the investigation and resolving of requests and incidents.
• Providing designated users with Mobile Phones, setting mobiles up with standardised Applications.
• Field / assign tickets to the wider team allocating according to skill set.
• Document and publish communications for the IT department, projects, and any other required comms.

Please send your most up to date CV to me ASAP for a full job spec!