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Post Offer Case Manager
Kings Hill, Kent
26200
Are You Ready to Kickstart Your Career in the Mortgage Industry?
Do you pride yourself on being supremely organised, thrive in a fast-paced environment, with great communication skills?
Is attention to detail is your forte?
If you are looking to start your career in the Mortgage Industry with a company that values and invests in training its new starters, this role is calling your name. They embrace adaptability, openness, and honesty, setting the foundation for their success and yours.
As a Post Offer Case Manager you will liaise with internal underwriting, finance and risk team as well as external solicitors and Mortgage Brokers to ensure that all compliance standards are met when processing mortgage applications
Key Responsibilities:
- Building and nurturing relationships with clients, acting as the first point of contactwith any queries on all mortgage applications from Offer stage to Completion.
- Communicating effectively with mortgage brokers, providing updates and resolving queries to smooth the path from application to offer.
- Collaborate with the underwriting and risk team, ensuring that mortgage requirements and conditions are met with and updated.
- Handling incoming and outgoing calls with professionalism
- Actioning emails promptly to ensure every case progresses seamlessly.
- Input, update and maintain data on the system to show current stage of each case
Key Requirements:
- Highly organised, with a knack for handling a variety of tasks in a fast-paced environment.
- A team player who is also comfortable working independently to achieve excellent results.
- Customer Services experience
- Participates as a team member
- General Financial and/or Mortgage knowledge is desirable but not essential.
- Experience in the financial sector or conveyancing is preferred
