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Are you looking to make a real impact in a supportive, fast-paced environment? We are currently looking for a Senior Application Support Analyst. This is a fantastic opportunity for someone with a strong background in application support or related skills who is eager to contribute to an organisation that truly makes a difference.
As the Senior Application Support Analyst, you will play a vital role in maintaining high levels of service for both internal and external customers.
Key responsibilities for the Senior Application Support Analyst;
- Managing and supporting production business systems and internal users.
- Attending regular meetings with third-party suppliers and conducting internal service reviews.
- Handling Service Requests, Incident, and Problem Management tasks, and resolving issues independently or collaborating with team members.
Key skills for the Senior Application Support Analyst;
- Strong SQL knowledge and troubleshooting experience.
- Experience in systems integration projects.
- Proven experience in Application Management.
- Banking or Financial systems experience (beneficial).
- Database Administrator skills (beneficial).
- Experience liaising with third-party suppliers.
- A solid understanding of the full ITIL Service Delivery Life Cycle.
- Excellent communication skills and a customer-first mindset.
- High energy and the ability to drive incidents and requests to resolution efficiently.
If you are driven, customer-focused, and have a passion for technology, we would love to hear from you!
