Social Media and CRM Manager

JOB TITLE: Social Media & CRM Manager

SALARY: £40,000-£45,000 DOE

BENEFITS: Bonus, Healthcare, Pension, 25 days holiday,

We are one of the world’s leading consumer electronics manufacturers and due to our continued growth, we are looking for a strong Social Media & CRM Manager EMEA will be responsible for developing and executing our social media and CRM strategy to enhance our brand presence, engage our audience, and drive customer retention.

Based in Kings Langley 3 days a week.

About the Job: As Social Media and CRM Manager your role will involves creating compelling content, analysing performance metrics, and collaborating with various teams to optimise customer interactions and drive sales growth.

• Develop and implement a comprehensive social media strategy to increase brand awareness, engagement and community size across all relevant platforms including Instagram, TikTok, Facebook, YouTube and LinkedIn.
• Create engaging, and out-of-the-box social media content that conveys the companies brand, tells engaging stories, and communicates technical product information in a consumer-friendly, effective way.
• Scale our UGC program. Grow and manage the number of Ambassadors who are actively creating content about our products.
• Select and manage micro-influencers and other content creators to amplify our brand visibility and key messages.
• Be an active community manager keeping track of and improving how our customer support teams are engaging with consumers. Interact with customers to address inquiries, resolve issues, and enhance customer experiences.
• Run social advertising designed to support the overall strategy, amplify brand, and generate revenue.

About you: We are looking for an experienced Social Media Manager with strong experience managing CRM platforms.

You’ll need hands-on experiencing building, and optimising social media advertising campaigns with significant monthly budgets.

In addition, you will also need to have: -

• Extensive experience with content creation, knowing how to direct content shoots, and produce socially-native content at scale.
• Experience using enterprise level CRM platforms such as SalesForce Marketing Cloud, Klaviyo, Hubspot or similar.
• Experience using analytics tools such as Google Analytics, social analytics to measure and challenge performance
• Excellent communication and writing skills, with a creative flair for content creation.
• Proven ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.

KEYWORDS: Social Media manager, Social media management, social media, CRM, CRM Platforms, CRM Management