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Receptionist
Location: Burgh Island Live-in accommodation is available, subject to availability. This starts at 拢25.00 per week in a shared room)
F/T: 40 Hours per week
Salary: starting from 拢25396.80
Want to work at one of the most magnificent hotels in Devon?
This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island!
Requirements for the role:
- Manage check in and check-out process.
- Manage the PMS system (Guestline), including room allocations
- Answer the phone, take reservations and deal with any enquiries.
- Prepare a catering list with important information and make sure kitchen and front of house are aware.
- Prepare daily reports as required.
- Manage guest payments, invoices, and receipts.
- Reconcile petty cash.
- Manage a comprehensive hand over to the following shift.
- Help guests with local enquiries, bookings, tickets, and travel arrangements.
- Report maintenance items to the maintenance logbook.
- Responsible for all health & safety during shift.
- Prepare welcome drinks for arriving guests.
- All future deposits are processed and recorded.
- All pre-charges are processed and recorded.
- Responsible for guest security and ensuring their belongings are labelled correctly.
- Assist front of house as necessary
- Ensure all allergies/intolerances are marked on the catering list and that the F&B team is aware of it.
General duties:
- 路 Assist with other functions as necessary.
- 路 Maintain register of visiting maintenance/service companies.
- 路 Report accidents or incidents promptly and correctly.
- 路 Be vigilant and report any suspicious behaviour in or around the hotel.
- 路 Handle emergencies if necessary, during shift.
- 路 Comply with all Reception related SOP鈥橲.
- 路 You are expected to be presentable at all times.
- 路 Make sure there is always someone at the reception at all operational times.
On top of a competitive salary, we offer an excellent benefits package which includes.
- - Employee Assistance Programme
- - Service Charge - Equal share pro-rated according to contracted hours.
- - Bonus Scheme - Eligible after successful completion of 3-month probation period
- - Pension
- - Meals on duty provided (Brunch and Dinner)
- - Accommodation - Subject to availability
- - Staff shopping system for those in accommodation with a local convenience store.
- - Discounted rates with the local taxi company
- - Apprenticeships via HIT Training available
- - WSET courses available
- - 50% Employee Discount on Food
- - 25% Employee Discount on beer, wine and soft drinks
- - 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
- - 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
- - Free use of hotel paddleboards and kayaks (subject to availability)
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